Legal
Refund Policy
Last updated: July 17, 2026
1. Free converter
The free converter has no charge, so refunds do not apply.
2. Failed AI generations
If an AI Full 3D job fails, the credit is automatically returned to your balance. You do not need to contact support.
3. Unused credits
Credit packs are digital goods delivered immediately. We generally do not refund unused credits after purchase, except where required by law. Contact [email protected] within 14 days if you believe you were charged in error.